El Rey Moro

El Rey Moro hotel and its restaurant El Beso Gastro have chosen Qamarero so guests can order from anywhere on the property.

They have rolled out our interactive digital menu, editable in real time, which guests access through a unique QR code per location (room, table, communal areas, jacuzzis, etc.). The order reaches the kitchen and reception instantly, and the waiter, who knows exactly where the guest is, takes the order straight to them.

Success story: El Rey Moro

Víctor Soriano runs Hotel El Rey Moro, a charming boutique hotel in the heart of Seville. With 18 rooms and the El Beso Castro restaurant, this small family-run hotel focuses on exceeding guest expectations. Located near the cathedral and the Alcázar, it offers a unique experience in the city’s historic centre.

The hotel recently rolled out a solution called Qamarero, which has transformed its room service and sales across other areas. The system lets guests easily place orders from anywhere on the property using QR codes. It has improved efficiency, reduced waiting times and opened up new sales opportunities in spaces such as the terrace and the jacuzzi.

Key takeaways

• Hotel El Rey Moro is a boutique hotel in central Seville with 18 rooms and a restaurant.
• The hotel rolled out a system called Qamarero to improve service and increase sales.
• Qamarero lets guests easily place orders from anywhere on the property using QR codes.

Víctor Soriano and Hotel El Rey Moro

Víctor Soriano is the manager of Hotel El Rey Moro, a charming boutique hotel in the heart of Seville. This welcoming venue is in the historic district, near the cathedral and the Alcázar. With just 18 rooms, the hotel offers an intimate, personalised experience.

El Rey Moro is more than a hotel; it also has a restaurant called El Beso Gastro. As a family business, its priority is to exceed guest expectations by delivering excellent service and great value for money.

One of the hotel’s challenges was to optimise its resources, especially room service. To improve this, the team rolled out a system called Qamarero. The system uses QR codes placed throughout the hotel, letting guests easily place orders from their phones.

Qamarero has been a success. It has reduced waiting times, made it easier to communicate with guests who speak other languages, and expanded sales in areas such as the terrace and the jacuzzi. Staff, initially sceptical, now appreciate it for making their job simpler.

Víctor is very happy with Qamarero. It is easy to use, intuitive and has improved the guest experience. Guests can now order what they want, when they want, without having to call reception or come down to the restaurant.

The success has been such that Víctor recommends it to other hotels and restaurants. He believes it is a better solution than traditional photo menus because it is easier to update and maintain.

Location and amenities at Hotel El Rey Moro

Hotel El Rey Moro is a welcoming boutique hotel in the heart of Seville. It is close to famous landmarks such as the cathedral and the Alcázar. It has 18 rooms and a restaurant called El Beso Gastro.

This family hotel focuses on offering great service at a fair price. The team wants guests to feel happy and to exceed their expectations.

The hotel uses an app called Qamarero to improve service. With the app, guests can easily order food and drinks from anywhere on the property. There are QR codes in the rooms, communal areas, terrace and jacuzzi.

The Qamarero app is easy to use and includes photos of the dishes. It works in several languages, which helps with international guests. Orders reach the kitchen quickly and the team knows exactly where to deliver them.

Thanks to the app, the hotel can sell more in spaces such as the terrace and the jacuzzi. Guests can order whatever they want without having to look for a member of staff. That has made service faster and more efficient.

El Beso Castro: a culinary corner at El Rey Moro

El Beso Castro is a charming restaurant inside Hotel El Rey Moro, in the heart of Seville. This welcoming venue is part of an 18-room boutique hotel located in the historic district near the cathedral and the Alcázar.

The manager, Víctor Soriano, takes pride in offering an experience that exceeds guest expectations. The team works hard to deliver quality service that leaves customers happy and satisfied with their visit.

El Beso Castro recently rolled out an innovative system called Qamarero. The tool has transformed service, letting guests easily place orders from anywhere on the property using QR codes.

The new system has significantly improved efficiency:

• Cuts waiting times
• Makes ordering easier in multiple languages
• Enables sales in previously underserved areas, such as the terrace and the jacuzzi

Guests can now scan a QR code, see photos of the dishes and place orders intuitively. That has boosted sales and improved the overall guest experience.

Staff, initially sceptical, now appreciate how the system has simplified their work and streamlined processes. Onboarding was quick and easy: all it took was the menu and photos of the dishes.

Víctor is so impressed with the results that he has recommended the system to other hotels and restaurants. For him, this technology offers clear advantages over traditional photo menus, especially for venues with seasonal dishes or changing menus.

Customer service philosophy

Hotel El Rey Moro, run by Víctor Soriano, stands out for its focus on guest satisfaction. This 18-room boutique hotel in Seville prioritises exceeding guest expectations.

The key to success is offering excellent value for money. The aim is for guests to feel happy and satisfied with their stay.

The hotel has improved its service by adding a tech solution called Qamarero. The system uses QR codes throughout the property, letting guests easily place orders from anywhere.

Advantages of the new system:

• Cuts waiting times
• Makes ordering easier in several languages
• Improves staff efficiency
• Increases sales in communal areas

Guests can order from their room, the terrace, the jacuzzi or communal spaces with no friction. That has created a “magical” experience for guests.

Staff, initially sceptical, now appreciate how the system has simplified their work. Onboarding was simple and quick, requiring only menu photos.

This innovation has expanded sales opportunities in spaces where it used to be hard to deliver service. The manager recommends the system to other hotels and restaurants for its ease of use and benefits.

Improving efficiency and revenue

Hotel El Rey Moro, a welcoming boutique hotel in the heart of Seville, has found a clever way to grow sales and improve the guest experience. With just 18 rooms, this small family business was looking for ways to do more with less.

The manager, Víctor Soriano, noticed that room service was a challenge. Language issues and tricky timings made it hard to look after every guest. Everything changed when the hotel started using a new app called Qamarero.

The app lets guests place orders from anywhere on the property using QR codes. They no longer need to call reception or wait for a waiter. They can order food or drinks from their rooms, the terrace, the jacuzzi or communal areas.

The app has been a resounding success. Staff, who were worried at first, now do not want to work without it. It has made their job easier and faster. It also helps with guests who do not speak the most common languages, thanks to its photos and intuitive design.

The best part is that sales have grown. Before, guests could only order room service from their rooms. Now they can order from anywhere on the property. That has opened up new sales opportunities in spaces such as the terrace and the jacuzzi.

Hotel El Rey Moro is so happy with the results that it has recommended the app to other hotels and restaurants. For a small business, finding ways to do more with less is essential. The app has helped the hotel improve its service and grow revenue at the same time.

Managing room service challenges

Room service in small hotels can be tricky. Timings, languages and menu changes are some of the common issues. Hotel El Rey Moro found a solution with a new system.

The system uses QR codes throughout the hotel. Guests can scan the code and place orders from anywhere. They no longer need to call by phone or go to reception. That saves time and reduces waits.

Staff were not sure about the change at first. But they soon saw that the new system made their work easier. They can now look after guests who do not speak the most common languages much better.

The system includes photos of the dishes. That helps guests choose without language barriers. It is easy to use and very clear.

With this system, the hotel can sell in more places. Before, they could only deliver food to the rooms. Now guests can order on the terrace, in the jacuzzi and in communal areas.

Orders have grown thanks to this convenience. Guests can order more often during their stay. The hotel manager is very happy with the results and has recommended the system to other businesses.

Service improvements with Qamarero and QR codes

Hotel El Rey Moro and its restaurant El Beso Gastro have found an innovative way to improve their service. They adopted a system called Qamarero that uses QR codes. The change has brought many benefits to the business.

Guests can now easily place orders from anywhere on the property. They no longer need to go back to their room or speak to anyone. They simply scan a QR code and choose what they want. It works in the rooms, communal areas, terrace and even the jacuzzi.

The system is very easy to use. It includes photos of the dishes and is organised by sections. Even guests who do not speak the local language can use it without any issue.

For staff, Qamarero has simplified the work. At first, some team members had doubts. But now they see it saves time and effort. The system sends orders straight to a printer at reception.

This technology has boosted hotel sales. Previously, selling in certain areas was hard. Now guests can order from almost anywhere. That has led them to order more, especially in spaces such as the terrace.

The hotel owner is very happy with Qamarero. He says it is better than standard QR codes. He has recommended the system to other hotels and restaurants. He believes it is especially useful for businesses that change their menu often.

The virtual waiter: improving the customer experience

Hotel El Rey Moro in Seville has found an innovative solution to improve customer service. With the introduction of a virtual waiter, the hotel has streamlined its operations and grown guest satisfaction.

The system lets guests place orders from anywhere on the property without having to interact directly with staff. QR codes are spread throughout the venue, including rooms, communal areas, terrace and jacuzzi area. Guests simply scan the code, choose what they want and place their order.

Ease of use is one of the great advantages of this virtual waiter. It is very intuitive and includes photos of the dishes, which helps overcome language barriers. That is especially useful for a hotel with international visitors.

Hotel staff, although sceptical at first, now appreciate how the system has reduced their workload and improved efficiency. Orders go straight to a printer at reception, speeding up delivery.

This system has not only improved room service but has also opened up new sales opportunities in areas where it used to be hard to deliver service, such as the terrace or the jacuzzi.

Onboarding was surprisingly easy. The hotel only had to provide its menu and dish photos. The system was up and running quickly and required few adjustments.

The hotel manager is so satisfied with the results that he has recommended the system to other hotels and restaurants. He sees it as a better solution than traditional photo menus, since it is easier to update and keep up to date with menu changes and seasonal dishes.

Better communication with international guests

Hotel El Rey Moro has found an innovative solution to improve communication with guests from around the world. Using a new digital tool, the hotel has overcome language barriers and now offers a faster, more efficient service.

The tool is easy to use and very intuitive. It includes photos of the dishes and drinks, which helps guests who do not speak Spanish to order with no friction. It is no longer necessary for hotel staff to speak several languages to look after every guest properly.

Guests can place orders from anywhere on the property using their phones. They simply scan a QR code and they are done. That is very useful in spaces such as the terrace or the jacuzzi, where it used to be hard to deliver service.

Hotel staff were a little worried at first, but they are now delighted with the new system. It has made their job easier and faster. Orders go straight to the kitchen, which reduces errors and waiting times.

This improvement has been so good that the hotel manager recommends it to other businesses. It is useful not only for hotels but also for restaurants. It is a modern, effective way to look after guests from around the world.

Rolling out the digital ordering system

Hotel El Rey Moro, a charming boutique venue in the heart of Seville, has adopted an innovative digital ordering system called Qamarero. The system has transformed how the hotel manages its room and restaurant services.

Rolling out the system was surprisingly straightforward. Hotel staff only had to provide the menu and photos of the dishes. In a short time, the system was ready to use, with no need for major changes.

At first, some team members were reluctant about the change. They feared the new system would complicate their work. However, once they started using it, they realised the benefits. The system has cut working times and streamlined processes.

One of the system’s key advantages is its ease of use. It is very intuitive, even for guests who do not speak the languages most common at the hotel. The dish photos help overcome language barriers.

The hotel has placed QR codes in several spaces: rooms, communal areas, terrace, jacuzzi area and restaurant. Guests only need to scan the code, place their order, and wait for their food or drink to arrive.

The system has expanded the hotel’s sales opportunities. They can now serve orders in areas where it used to be hard, such as the terrace or the jacuzzi. Guests can easily place orders from anywhere on the property.

The hotel manager is very satisfied with the results. Not only have room service orders grown, but the hotel can also sell in other parts of the property. The system has been so successful that the manager has recommended it to other hotels and restaurants.

The advantages of Qamarero’s intuitive interface

The Qamarero system offers many benefits for hotels and restaurants. It is very easy to use, both for guests and staff. Guests can order food and drinks from anywhere on the property by simply scanning a QR code. That saves time and reduces waiting.

A great advantage is that it works in several languages. Even if a guest does not speak the local language, they can easily place orders thanks to the dish photos. That improves the experience for international guests significantly.

Qamarero also expands sales. Guests can now order from spaces such as the terrace or the jacuzzi, where it used to be hard to deliver service. The system is available throughout the hotel, not only in the rooms.

For staff, Qamarero simplifies the work. It cuts the workload and streamlines processes. Some team members were sceptical at first, but they now do not want to work without it.

Onboarding is fast and simple. You just provide the menu and photos. The system organises everything intuitively by category, which makes it very easy to use.

In short, Qamarero improves service, grows sales and makes work more efficient. That is why many hotel and restaurant owners recommend it to other businesses.

Expanding sales with a digital system

Hotel El Rey Moro has found an innovative solution to improve its service and grow its sales. By rolling out a digital system called Qamarero, the hotel has significantly expanded its points of sale.

The system lets guests place orders from anywhere on the property. They are no longer limited to ordering only from their rooms. They can now order food and drinks from the terrace, the jacuzzi, communal areas and even the restaurant tables.

The process is very simple. Guests scan a QR code with their phone and place their order. The order goes straight to reception, where it is processed and delivered quickly. That has reduced waiting times and improved the customer experience.

An important advantage is that the system is easy to use and does not require language skills. The dish photos help guests choose, even if they do not speak the local language.

Hotel staff, who were worried about the change at first, now appreciate how the system has simplified their work. It has reduced their workload and made processes more efficient.

For the hotel, this has meant a sales boost. They can serve orders in areas where it used to be impossible, such as the terrace or the jacuzzi. Guests also order more, since placing additional orders is easy.

The hotel manager is very happy with the results. He has recommended the system to other hotels and restaurants, highlighting its ease of use and the benefits it brings.

Benefits of ordering across the hotel

The digital ordering system has transformed the guest experience at Hotel El Rey Moro. The innovative method lets guests place orders from anywhere on the property, with no need to go to their room or call reception.

QR codes are spread throughout the hotel. They are in the rooms, communal areas, terrace, jacuzzi area and the restaurant. Guests only have to scan the code with their phone to place their order.

The system is very easy to use. It includes photos of the products and is organised by categories, which makes it intuitive even for those who do not speak the local language.

Rolling out this technology has brought several benefits:

• Cuts waiting times
• Simplifies the process for staff
• Enables sales in areas where it used to be impossible, such as the terrace or the jacuzzi
• Makes additional orders easier without having to call again

Hotel staff, sceptical at first, now appreciate how the system has streamlined their work. Guests are also delighted with the speed and convenience of the service.

This method has not only grown room service sales but has also opened up new sales opportunities in other parts of the property. It is a solution other hotels and restaurants could consider to improve their service.

Impact on sales and customer service

Hotel El Rey Moro and its restaurant El Beso Castro have seen positive changes since rolling out Qamarero. The system has improved room service efficiency and expanded sales opportunities across the property.

Previously, guests had to call reception or come down to place orders. Now, with QR codes in rooms, communal areas, terrace and jacuzzi, guests can easily order from anywhere. That has grown sales in spaces where it used to be hard to deliver service.

The process is simple: the guest scans the code, places the order, and it reaches a printer at reception. The team prepares it and delivers it quickly. Guests are impressed with the speed and convenience of the service.

Qamarero has solved language and timing issues. It is intuitive and easy to use, with dish photos that help guests who do not speak the local language. Staff, reluctant at first, now appreciate how the system reduces their workload and streamlines processes.

Onboarding was straightforward and only required the menu and the photos. The system organises items by department, which makes it easier for guests to navigate.

The hotel manager has recommended Qamarero to other hotels and restaurants, highlighting its ease of use and how it keeps the menu always up to date, especially handy for seasonal dishes.

Recommendations for other businesses

Hotel El Rey Moro recommends that other venues use digital systems to improve service. These systems are easy to use and benefit both customers and staff.

The technology helps overcome language barriers. Guests can place orders with no friction, even if they do not speak the local language. The product photos also make choosing simple.

These systems let you sell in more areas of the business. Guests can order from the pool, the garden or any communal space. That grows sales and improves the customer experience.

At first, some team members had doubts about the change. But they soon saw that the system makes their work easier. It cuts waiting times and makes service more efficient.

Setup is fast and simple. You just provide the menu information and photos. The system is configured in a short time and is ready to use.

Owners of other hotels and restaurants should try this technology. It is better than traditional photo menus, which are hard to update. With this system, swapping dishes or ingredients by season is easy.

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