Review management

Your Google rating won't manage itself.

Reply to reviews from Qamarero, send automatic post-payment surveys and redirect happy guests to Google. The unhappy ones speak to you, not the world.

Try review management

Qamarero review management panel with synced Google reviews

WHY MANAGE YOUR REVIEWS

Happy guests on Google. Unhappy ones speak to you.

Every satisfied guest can leave a Google review automatically. Every unsatisfied guest sends private feedback so you can fix it without anyone watching.

Reply without opening Google

Create, edit and delete responses to Google reviews straight from the Qamarero panel. No app switching, no hunting for the review.

Automatic post-payment survey

The system emails a survey after the bill closes. If the guest scores 4+, they're redirected to Google. If they score lower, the feedback stays private for you.

Connected to your CRM

Every review links to the guest profile. You know who they are, how often they've come and what they ordered before you reply.

WHAT IT DOES

From the review to the action plan.

Google Business Profile in sync

Connect your Google profile and reviews import automatically. Score, comment, author and images. Periodic sync plus manual resync.

Reply, edit and delete responses

Reply from Qamarero and it publishes straight to Google. Edit or delete your responses any time.

Detailed internal survey

Ratings for food, service, ambience and overall. Guided sentiment analysis, root-cause category and mentioned products.

Smart satisfaction filter

Set the mode: internal only, prioritise internal, prioritise external or external only. Happy guests go to Google, unhappy ones speak to you.

Automatic email and SMS

First reminder goes out one hour after closing the bill. Second one at 24 hours. Email with SMS fallback when there's no address.

Configurable per restaurant

Survey mode, destination platform (Google Maps, TripAdvisor, TheFork or custom) and SMS as fallback. Each venue with its own setup.

Christian Gomez

Excellent work by this company. I've experienced first-hand how their tools were implemented at our family bar — it's a turning point for the hospitality sector. I recommend their services 100%.

Eddy Zambrano Loor

Nothing to complain about. Super intuitive and easy to use, a real plus for your venue. The team are all super friendly and attentive. Centro Parc, Valencia 🫶

Jessica Lombeida

Excellent app, very easy to use. It makes the job so much easier and you serve guests faster. Simply wonderful!

Francisco Javier Lebron

I'm the owner of the Oh la lá!! pub. They're excellent in service, treatment and commitment. I'm very happy with them. Totally recommended. My business runs much better now.

Andrés Ruiz Barceló

Great service. We use it at our burger joint «Vía Trajano» and we're really happy. Service and customer support are excellent, plus they keep updating the software, improving it and polishing small details. Highly recommended.

Plan-B Terraza-Bar

The QR ordering system and POS management Qamarero offers has completely changed how we work and multiplied our productivity. Unbeatable service and work ethic.

Dani Kasumov

A 10. They make it easy to adapt everything to your business, always available, never a bad answer. Thanks to everyone, especially Pablo who's always available.

Manuel Aldana

We work with them in El Puerto de Santa María. The change was huge, plus they keep updating and improving every day. Guests order from the table and can also pay. And we can update and work from home as if we were in the café. 💯

Kelvin Martinez

Good company and a great option to speed up orders and service. Highly recommended.

Trinidad Gonzalez

Great app that's helping us serve customers faster. Whenever we have a question they sort it out straight away. Great team.

Which platforms does it monitor?

Google Business Profile with full integration. The internal survey supports redirects to Google Maps, TripAdvisor, TheFork or a custom platform.

Can I reply to reviews from Qamarero?

Yes, straight from the panel. No need to open Google.

Is this the same as the internal survey?

No. The survey collects private post-payment feedback. ORM manages public reviews already published on Google. They work together: the survey filters and redirects.

How does the automatic survey work?

The system emails reminders after the bill closes. The first at one hour, the second at 24 hours. If there's no email, it's sent by SMS.

Is it worth it if I already have a good rating?

A good rating without active management is fragile. An unanswered negative review lowers the perception of everyone who reads it after.

How is it different from tools like ReviewTrackers?

Qamarero connects reviews with the internal survey, CRM and POS. It's not a standalone tool, it's part of the same system you run your restaurant in.

How do I connect my Google profile?

From the panel, you authorise access to your Google Business Profile and pick your locations. Reviews sync automatically.

Can I delete negative reviews?

No. No one can delete Google reviews unless they breach policy. What you can do is reply professionally and generate more positive reviews to dilute the impact.